This notice explains how RENTZY handles personal information for rental enquiries, bookings and operating this website. It applies to information you give us directly and information generated while you use the service.
1. Information and sources
When you contact us or arrange a rental, we may receive your name, contact number, messages, requested device, rental dates and the collection or delivery details you supply. Booking records can include reservation status, agreed arrangements and relevant service notes. A payment confirmation may contain a transaction reference if you choose to send it in the booking conversation.
Hosting and security providers may process ordinary connection and security information, such as IP address, browser information and request logs. Authorised staff use restricted administrator accounts to manage bookings and protect customer information. There is no customer account or payment-card checkout on this website.
2. Why we use it and your choices
We use relevant information to reply to enquiries, check and manage bookings, arrange handover, handle payments and refunds, resolve problems and protect the service. We do not use a rental enquiry as automatic permission for unrelated marketing.
Browsing is voluntary and does not require you to provide booking contact details. Information needed to arrange a rental, such as a way to contact you and your rental dates, is necessary to fulfil that request; without it we may be unable to confirm or provide the rental. Other information is optional unless we explain a specific requirement and its purpose before collecting it. Please do not send card details through this website.
3. Who may receive information
Relevant information may be handled by our authorised staff, website hosting and file-storage providers, messaging providers and a collection or delivery provider where needed for your agreed arrangements. We may disclose information where required by law or necessary to address a legal claim. Public catalogue responses do not include customer contact details or private booking notes.